FAQs – Cool Bot

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FAQs


WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?

We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at: Returns@Amazing-New-Trends.com  so we can urgently review the matter for you!

 

HOW DO I REQUEST A RETURN?

Requesting a return has never been this easy! We offer 30-days hassle-free return!

 

To initiate a return, simply email us at Returns@Amazing-New-Trends.com using the e-mail address used to order the item(s).

(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.)

Once the items have been received, you will either receive your new item (for exchanges) or full refund (item price excluding original shipping cost).

"Amazing New Trends" cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.

 

WILL I HAVE TO PAY ANY DUTIES AND TAXES ON TOP OF MY ORDER?

You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.

Please be aware that "Amazing New Trends" does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.  

Since these fees are not computed nor applied to orders by "Amazing New Trends", please contact your local customs office to find out more information if you are unsure of the charges.

 

WHEN WILL MY ORDER ARRIVE?

We generally deliver all US orders in 5 -15 days from the moment you place your order. Worldwide delivery time may vary from a country to another.

There may be the occasional delay due to Customs Clearance processes which are out of our control.

 

HOW CAN I TRACK MY ORDER?

When your order is shipped, we send you an email containing a tracking number.

If you did not receive this email, please email Orders@Amazing-New-Trends.com.

Please note that depending on the order, processing time can be up to 3 working days.

 

WHAT IS YOUR RETURNS POLICY?

We offer 30-days hassle-free return!

The item(s) must be in original condition with returns tag remaining in place. Item(s) must not have been worn, washed or altered in any way.

Unfortunately, we cannot accept any returns that do not meet above requirements. 

"Amazing New Trends" offers a full refund (item price excluding original shipping cost).

Contact us at Returns@Amazing-New-Trends.com to receive the return instructions.

 

DOES AMAZING NEW TRENDS DELIVER WORLDWIDE?

Absolutely. We ship all over the world!

 

HOW MUCH DOES DELIVERY COST?

We offer Shipping for all orders.

 

WHAT PAYMENT METHODS DOES ENJOY YOUR EVERYDAY LIFE ACCEPT?

Currently we accept Credit Card Payments and PayPal. 

 

IS IT SAFE TO PURCHASE ONLINE FROM YOUR EBOUTIQUE?

Absolutely! "Amazing New Trends" uses Secure Socket Layering (SSL), an encryption technology that ensures safe Internet transmission of your personal information. We do not store any credit card details nor do we share your personal information with any third party.